1. What types of promotional products do you offer?
2. Can I customize my promotional products?
Absolutely! All our promotional products can be customized with your logo, brand colors, and other design elements. You can easily upload your artwork during the ordering process or work with our experienced design team to create a unique look for your promotional items.
3. What is the minimum order quantity?
The minimum order quantity varies depending on the product. Please refer to the first quantity from the pricelist for our standard minimum order quantity. If you have specific requirements or need assistance, feel free to reach out to our customer service team.
4. What is the ordering process?
Placing an order is simple! Just select your desired product, request a quote, and we will send you pricing. You can send us the artwork, or our design team can help create it for you. We will then generate a proof for your approval. Once you approve your proof, it goes into production. We deliver your custom products to you.
5. What file formats do you accept for artwork?
We accept a variety of file formats including .ai, .eps, .svg, .pdf, .png, and .jpg. For the best results, we recommend providing vector files (.ai, .eps and .svg) with outlined fonts. If you have any questions about artwork specifications, please don't hesitate to contact us.
6. Can you convert my logo so it can be printed in 1 colour?
Yes, we can convert your logo to be printed in one colour. A one-colour print is a popular and cost-effective option for many promotional products.
7. How long will it take to receive my order?
Production times vary depending on the product type and customization options. Estimated production times are provided on each product page. Shipping times will depend on your location and chosen shipping method. We strive to ensure timely delivery of your order.
8. Do you offer rush services?
Yes, we offer rush services for many of our products. Please check out our page at https://ultimateinspiration.com.au/urgentorders
9. Where do you ship?
We ship to Australia and New Zealand. Shipping costs and delivery times will be calculated based on your location and chosen shipping method.
10. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. Surcharges apply to credit card and PayPal payments.
11. Do you have a price match or beat price policy?
Yes, we have a beat price policy. If you find a lower price for the same product and customization elsewhere, we will beat that price. The final decision regarding the price match is at our discretion.
